About Us
✦ Our Mission
Our mission is to help our patients remain in the comfort of their home while receiving healthcare that not only focuses on prevention and recovery, but also on reaching their greatest level of functional independence.
✦ Our Vision
Our vision is to prevent re-hospitalization and promote positive outcomes while you stay at home.
✦ Our Strategy
We provide specially trained and highly experienced nurses and therapists to care for you at home. Our specialty focused home healthcare multidisciplinary team will reduce hospital re-admissions.
Why Real Solutions Home Health Care?
Real Solutions is independently owned and operated since 2009. We‘re an active member of the Home Care Association of Florida. This nonprofit organization gives home health care providers the information they need to deliver high-quality, cost-effective services to patients and clients in their homes. They also fight for patients to be the center for decisions in the state of Florida and in Washington D.C. when decisions need to be made in support of continuing home health care benefits to those in need.
We had the honor of being named to HomeCare Elite’s list of the nation’s top 25 percent of Medicare-certified home health care agencies.
We are committed to exceeding the needs and expectations of our patients, physicians, and other caregivers by continuously reviewing for quality improvement in all aspects of our operation.
Real Solutions Home Health Care is accredited by the Accreditation Commission for Health Care (ACHC) which testifies to our higher standard of care compared to most other agencies.
Our on-call nurse clinicians answer all calls directly. Our patients will NEVER be placed on hold by an answering service.
Our affiliated companies include IV League Infusion Services, Preferred Life Care Home Health and Preferred Life Care Management.
Accreditation
Real Solutions Home Health Care voluntarily seeks accreditation from leading independent accrediting agencies. It’s one tangible way we demonstrate our commitment to providing home health care services to clients with the highest professional, ethical, and safety standards.
Accreditation is a process of review that healthcare organizations participate in to demonstrate the ability to meet predetermined criteria and standards of accreditation established by a professional accrediting agency. Accreditation represents agencies as credible and reputable organizations dedicated to ongoing and continuous compliance with the highest standard of quality.
Accreditation Commission for Health Care
Real Solutions Home Health Care is accredited by Accreditation Commission for Health Care (ACHC), the leading accrediting organization for the home health industry, for voluntarily meeting the industry’s highest nationally recognized standards of care.
The rigorous accreditation process involves a thorough examination of the business and service aspects of the entire Real Solutions Home Health Care organization — including office and client visits — in order to evaluate service quality, structural strength, organizational effectiveness, and human and financial resources.
ACHC collaborates with industry experts to create standards to ensure that quality is maintained throughout all aspects of the organization.
Compliance and Privacy
All of us at Real Solutions Home Health Care are committed to serving our patients according to the highest professional, ethical, and safety standards. This commitment is expressed in the conscientious way we comply with every law, regulation, and standard governing our work.
Our Compliance Program, along with numerous policies and procedures, are designed to help everyone at Real Solutions Home Health Care uphold their personal responsibility to patients, employees, and all who govern our work.
Client rights and employee responsibilities
- We respect patient rights and the confidentiality of their personal health information.
- Our Patients Rights and Responsibilities describes patient rights and how to report any concerns or issues regarding our services.
- Employees are expected to act in accordance with the laws, regulations, and standards that govern our work.
- Employees are expected to promptly report any situation or activity that may violate the law to an immediate supervisor, the Compliance Officer at (561) 819-1999.
- Employees are expected to help detect and deter any compliance violations by Real Solutions Home Health Care employees or subcontractors that could potentially infringe
on patient rights and expose the company to civil or criminal liability and damage its reputation, client and business relationships, or financial status.
Compliance contact information
- Patients who have questions about a particular policy, practice, or procedure should contact the Director of Clinical Services for clarification.
- Employees should contact their supervisor for clarification on policies, practices, or procedures.
- Anyone requiring further assistance, can contact:
- Compliance Officer (561) 819-1999
- Email: Gigi@realsolutionhomecare.com
- Write to:
Real Solutions Home Health Care, Inc.
ATTN: Compliance Officer
500 Gulfstream Blvd, Ste 103A
Delray FL 33415
Listening closely and responding to patient and family needs is at the heart of our work. No one should hesitate to contact our office with any concerns or to use the compliance contact information above. Once a report is received, the Compliance Officer will take responsible steps to respond in a timely and appropriate way.
View and Download our Patient Rights Notice